Privacy Policy

ZapIT Scotland (operated by Luis Marques, 10 McLean Place, Paisley, PA3 2DG) is the Data Controller for any personal data collected through this website and in the course of providing IT support services.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Any questions about this policy can be directed to: hello@zapitscotland.co.uk

We collect only the personal data necessary to provide our services and respond to enquiries. This may include:

• Contact information — name, email address, phone number
• Address information — home or business address for call-out visits
• Service information — details of the technical issue or service required
• Device information — details of devices brought in for repair (make, model, fault description)
• Communication records — emails, WhatsApp messages, and form submissions
• Payment information — processed securely via PayPal; we do not store card details

We do not collect sensitive personal data (such as health information, racial or ethnic origin, or financial account details) unless strictly necessary and with your explicit consent.

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — to provide the IT support or repair service you have requested
• Legitimate interests — to respond to enquiries, manage bookings, and run our business effectively
• Consent — where you have explicitly agreed, such as via the contact form consent checkbox
• Legal obligation — where we are required to retain certain records by law

Your personal data is used solely for the following purposes:

• Responding to your enquiries and booking requests
• Providing and managing the IT support or repair service
• Processing payments for services rendered
• Sending appointment confirmations and follow-up communications
• Complying with legal and regulatory obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes.

We share your data only where strictly necessary with trusted third-party service providers:

• PayPal — for secure payment processing. Subject to PayPal's own privacy policy.
• IONOS — our website and email hosting provider. Subject to IONOS's privacy policy.
• WhatsApp / Meta — if you choose to contact us via WhatsApp. Subject to Meta's privacy policy.

All third parties are required to handle your data securely and in accordance with applicable data protection law. We do not transfer your data outside the UK or EEA without appropriate safeguards in place.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Enquiry and contact data — up to 12 months from last contact
• Service and repair records — up to 3 years for warranty and dispute purposes
• Financial records — up to 6 years in accordance with HMRC requirements

After the applicable retention period, your data is securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at hello@zapitscotland.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use essential cookies required for basic functionality. We do not use advertising or tracking cookies without your explicit consent.

If third-party tools (such as booking widgets or payment processors) are embedded in the site, they may set their own cookies subject to their respective privacy policies. You can control cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

For any questions or concerns about this policy or how we handle your data, please contact us at hello@zapitscotland.co.uk or call 07864 578 771.